Shift Manager

AES Restaurant Group•Sikeston, MO

About The Position

AES Restaurant Group, LLC is a franchisee of Arby’s operating restaurants across 344 locations in 20 states. Guided by its “Attitude Equals Success” values, AES seeks a Shift Manager to oversee restaurant operations and team members during assigned shifts, ensuring outstanding service and guest satisfaction. The Shift Manager has full accountability for restaurant operations during shifts when management is not present and works with the General and Assistant Manager to achieve restaurant goals. AES describes itself as a goal-oriented company where employees can develop their skills. The role focuses on restaurant operations, guest satisfaction, customer service, speed of service, quality control, workplace safety, and financial results. The Shift Manager uses AES systems and tools, including the Systems Board and RTI Task Lists, and follows government regulations, employment law, food safety requirements, operations policies, and accounting controls. Candidates should demonstrate respectful communication, coaching and development, resilience, patience, leadership, integrity, and the ability to work in a fast-paced environment.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 lbs.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully and treat others with respect.
Coaching and developing others.
Emotional resilience and patience.
Leadership ability.
Ability to work in a fast-paced environment and think on your feet.
Integrity and commitment to high standards of customer satisfaction.
P&L management, operations management, and restaurant management skills.
Ability to manage food cost and labor cost.

Responsibilities

Ensure team members provide outstanding service to satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run a great restaurant on all shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Utilize systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety and operations policies, and implement accounting controls.
Oversee restaurant operations and direct team members during assigned shifts.