Shift Manager

AES Restaurant Group•South Hill, VA

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when other management is not present. Working with the General Manager and Assistant Manager, the Shift Manager helps achieve strong performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The role uses AES systems and tools, including the Systems Board and RTI Task Lists, and follows government regulations, employment law, food safety and operating policies, and accounting controls.

Requirements

Must have a reliable vehicle and valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully, coach and develop others, and demonstrate emotional resilience and patience.
Leadership skills and ability to work in a fast-paced environment and think on one’s feet.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and food and labor cost management skills.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant across all shifts.
Implement restaurant controls, particularly cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use restaurant systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety and operations policies, and accounting controls.