Shift Manager

AES Restaurant Group•Dexter, MO

About The Position

AES Restaurant Group, LLC, a Northern Indiana-based Arby’s franchisee operating restaurants across 344 locations in 20 states, is hiring a Shift Manager. The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when management is not present and works with the General and Assistant Managers to achieve restaurant goals and performance standards. The position involves supporting team training and coaching, using AES systems and tools to run the restaurant, and maintaining controls for cash, inventory, food cost, labor cost, and other operations. The Shift Manager helps ensure compliance with government regulations, employment law, food safety requirements, operational policies, and accounting controls. AES describes itself as goal-oriented and offers opportunities to develop skills. The job requires a reliable vehicle and valid driver’s license, and the applicant must be ServSafe certified or capable of obtaining certification. Physical requirements include working in warm and cold temperatures, standing for 8–10 hours, lifting up to 50 pounds, climbing ladders for general maintenance, and performing bending, squatting, twisting, pulling, and reaching motions.

Requirements

Must have a reliable vehicle and a valid driver’s license.
Must be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Ability to communicate respectfully and treat others with respect.
Coaching and developing others.
Emotional resilience and patience.
Leadership ability.
Ability to work in a fast-paced environment and think on one’s feet.
High standards of integrity and customer satisfaction.
P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Oversee restaurant operations and direct team members during assigned shifts.
Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to run the restaurant on all shifts, including the Systems Board and RTI Task Lists.
Maintain restaurant controls, particularly cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General and Assistant Managers to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operational policies.
Implement accounting controls.