Shift Manager

AES Restaurant Group•Glade Spring, VA

About The Position

AES Restaurant Group, LLC, a franchisee of Arby’s operating restaurants across 344 locations in 20 states, is hiring a Shift Manager. The role oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The Shift Manager has full accountability for restaurant operations during shifts when management is not present and works with the General and Assistant Manager to achieve performance goals in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The position uses restaurant systems and tools, including the Systems Board and RTI Task Lists, and follows government regulations, employment law, food safety and operations policies, and accounting controls. AES describes itself as goal oriented and offers an environment in which employees can develop their skills.

Requirements

Have a reliable vehicle and a valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Communicate respectfully and treat others with respect.
Demonstrate coaching and developing skills, emotional resilience, patience, and leadership.
Be able to work in a fast-paced environment and think on your feet.
Maintain high standards of integrity and customer satisfaction.
Demonstrate P&L management, operations management, restaurant management, and food and labor cost management capabilities.
Be able to work in warm and cold temperatures.
Be able to stand for 8–10 hours.
Be able to lift up to 50 pounds.
Be able to climb ladders for general maintenance.
Be able to bend, squat, twist, pull, and reach.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant across shifts.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General and Assistant Manager to achieve high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use restaurant systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety and operations policies, and accounting controls.