Shift Manager (03013) - 14 Heathwood Drive

Domino's Franchise•Windham, ME

14h•Onsite

About The Position

Domino’s Pizza is hiring Shift Managers as the first step in its management program. Shift Managers are responsible for what happens during their shift, including opening or closing the store and ensuring operations meet company standards. The role covers cost, inventory, and cash controls; customer relations; paperwork; food management; scheduling; cleanliness; marketing; and profitability. Shift Managers are expected to set an example, follow all policies and procedures, and expect the same from their crew. The position also includes processing orders and payments, providing positive and professional customer service, supporting teammates across workstations, completing closing duties, preparing products and ingredients, operating and cleaning equipment, stocking supplies, taking inventory, and completing related paperwork. On-the-job orientation and training are provided. The posting describes a physically active store environment, with exposure to temperature changes, hot equipment, food odors, cornmeal dust, sharp edges, and moving parts. Some duties involve outside work and, where applicable, deliveries in varying weather.

Requirements

Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, written, and telephone communication skills to take and process orders and communicate with customers and coworkers.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to use a computer keyboard or touchscreen to enter orders.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: navigational skills to read a map and locate addresses in the designated delivery area.
For delivery duties: ability to navigate adverse terrain, including multi-story buildings and private homes, while carrying products.
Ability to memorize recipes and portion amounts and/or follow detailed job aids.
For delivery duties: valid driver's license with a safe driving record meeting company standards.
For delivery duties: access to an insured vehicle that can be used for deliveries.
Ability to perform the physical demands described, including standing, walking, lifting, carrying, pushing, reaching, bending, and occasional climbing or crouching.

Responsibilities

Take responsibility for operations during the shift, including opening or closing the store.
Manage cost controls, inventory control, cash control, and customer relations.
Set an example for the crew and follow company policies and procedures.
Complete paperwork, manage food, work to a schedule, maintain the store's image and standards, and contribute to customer service, attendance, cleanliness, marketing, and profitability.
Receive and process telephone orders and enter orders using a computer keyboard or touchscreen.
Handle sensitive customer information responsibly and execute credit transactions.
Provide positive and professional customer service in person and by phone.
Work as part of a team, arrive on time, support other workstations, and complete closing duties, including cleaning.
Operate and clean equipment and the facility.
Prepare ingredients and products, make quality products, and perform assigned workstation duties.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Memorize recipes and portion amounts or follow detailed job aids.
Where assigned, deliver products within the designated delivery area, deliver flyers and door hangers, and carry orders to customers.
Unload and move deliveries, stock shelves, and perform other physical store duties.