Shift Manager

AES Restaurant Group • Poplar Bluff, MO

2d

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role carries full accountability for restaurant operations during shifts when other management is not present. Working with the General and Assistant Manager, the Shift Manager helps achieve performance goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. The role uses restaurant systems and tools, including the Systems Board and RTI Task Lists, and follows government regulations, employment law, food safety and operations policies, and accounting controls.

Requirements

• Must have a reliable vehicle and valid driver’s license.
• Must be ServSafe certified or capable of obtaining certification.
• Ability to work in warm and cold temperatures.
• Ability to stand for 8–10 hours.
• Ability to lift up to 50 pounds.
• Ability to climb ladders for general maintenance.
• Ability to bend, squat, twist, pull, and reach.
• Skills in respectful communication, coaching and developing others, emotional resilience and patience, and leadership.
• Ability to work in a fast-paced environment and think on your feet.
• Integrity and commitment to high standards of customer satisfaction.
• P&L management, operations management, restaurant management, and food-cost and labor-cost management skills.

Responsibilities

• Ensure team members provide outstanding service and satisfy guests.
• Assist management with training and coaching team members.
• Use AES systems to run the restaurant effectively on all shifts.
• Implement restaurant controls, especially cash and inventory controls.
• Set and meet restaurant goals for service, operations, and financial results.
• Work with the General and Assistant Manager to achieve goals for restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
• Use available systems and tools, including the Systems Board and RTI Task Lists.
• Follow government regulations, employment law, food safety and operations policies, and accounting controls.

Benefits

• Health insurance
• Paid time off (PTO)
• Employee rewards and recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed