Shift Manager

AES Restaurant Group•Portsmouth, OH

About The Position

The Shift Manager oversees restaurant operations and directs team members during assigned shifts to ensure outstanding service and guest satisfaction. The role has full accountability for restaurant operations during shifts when management is not present and works with the General Manager and Assistant Manager to achieve strong operational, service, and financial performance. AES Restaurant Group is an Arby’s franchisee operating restaurants across 344 locations in 20 states. The company describes itself as goal-oriented and offers opportunities to develop skills.

Requirements

Have a reliable vehicle and valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Ability to work in warm and cold temperatures.
Ability to stand for 8–10 hours.
Ability to lift up to 50 pounds.
Ability to climb ladders for general maintenance.
Ability to bend, squat, twist, pull, and reach.
Demonstrate respectful communication, coaching and developing others, emotional resilience and patience, leadership, and the ability to work in a fast-paced environment and think on one’s feet.
Maintain high standards of integrity and customer satisfaction.
Have skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems and tools to operate the restaurant across all shifts, including the Systems Board and RTI Task Lists.
Implement restaurant controls, especially cash and inventory controls.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager to achieve performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Follow government regulations, employment law, food safety requirements, and operations policies.
Implement accounting controls.