Shift Manager - Table Games

Plaza Hotel & Casino•Las Vegas, NV

2d•Onsite

About The Position

The Shift Manager - Table Games is responsible for implementing and ensuring compliance with approved policies and procedures while directing staff in accordance with company policies and objectives. This role ensures responsibilities and operating procedures are followed according to all PlayLV’s Company standards, policies, and procedures. The Shift Manager is responsible for the efficient operation of all table games on a particular shift, as well as the training and equitable treatment of all casino staff. They promote positive guest relations and, in the absence of management, may be responsible for casino operations on the assigned shift. The role involves creating a fun atmosphere for guests and instilling an environment that encourages staff to share ideas, discuss concerns, and resolve conflicts. The Shift Manager encourages mutual respect, dignity, and integrity with all staff by setting positive examples and retains staff through involvement in training and development. They explain procedures in advance and perform other duties as assigned. This job description is not exhaustive and employees are expected to perform other duties necessary for the effective operation of the department.

Requirements

Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Superior customer relationship skills are necessary.
Ability to read and comprehend all documentation.
Ability to always communicate effectively with all levels of employees and guests.
Ability to interface effectively with the public and co-workers.
Neat, professional appearance with good personal hygiene.
Ability to speak, read, and write English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to perform the manipulation of numbers and basic math calculations.
Knowledge of all Nevada regulations, gaming laws, and PlayLV s internal controls, policies, and procedures pertinent to the job.
Ability to get a Nevada Gaming license and necessary work cards.
Minimum five years’ experience in casino games and operations with appropriate licensure and progressive supervisory experience.
Techniques Of Alcohol Management Card/TAM Card or Alcohol Awareness Card
Gaming License Registration
Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
Must be able to work in a fast-paced, busy, and noisy environment.

Responsibilities

Responsible for the efficient operation of all table games on a particular shift.
Responsible for the training and equitable treatment of all casino staff.
Promotes positive guest relations.
In the absence of management, may be responsible for the casino operations on the assigned shift.
Create a fun atmosphere for all guests.
Instills an atmosphere that encourages staff to share ideas, discuss concerns, and resolve conflicts.
Encourages mutual respect, dignity, and integrity with all staff by setting positive examples.
Retains staff through involvement in training and development.
Explains why we do things in advance of doing them.
Performed other duties as assigned.