Shift Manager, Slot Operations

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

2d•Onsite

About The Position

Under the direction of the Slot Director, the Slot Shift Director is responsible for providing the leadership, integrity, and management of the operations on their shift. This includes currency and ticket accountability, employee development, staffing and scheduling, and the management of all procedures and processes that support the SLOT operations while maintaining the highest standards of player service.

Requirements

High school diploma or GED, and a minimum of 4 years’ experience in SLOT/Slot operations in a similar position required; or the equivalent combination of education and experience.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Responsible for enforcement of all departmental rules, policies, and regulations.
Responsible for accountability of all issued and non-issued SLOT keys and equipment.
Responsible for daily staffing levels, personnel scheduling and coordination shift schedules.
Responsible for training, evaluating, monitoring employee history sheets and making recommendations for promotions.
Responsible for ensuring all SLOT machines are clean, and in operating condition, specifically bill acceptors, ticket printers and progressive meters.
Responsible for direct-line communication with SLOT Departmental staff.
Responsible for handling customer service issues.
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Other duties as assigned.