Assistant Manager-Slot Operations

Spokane Tribe Resort & Casino•Airway Heights, WA

1d•Onsite

About The Position

This role involves implementing and ensuring compliance with approved procedures, training, managing, and monitoring the performance of Team Members to ensure smooth and efficient gaming during shifts. The Assistant Manager-Slot Operations will also oversee casino operations, assist with management decisions as the Manager on Duty, and ensure the overall integrity of daily operations. This position requires a strong understanding of gaming operations, guest service, and regulatory compliance.

Requirements

High School diploma or GED.
Strong guest service and problem-solving skills.
Able to multitask in a fast-paced environment.
Must be able to tolerate areas containing varying noise, smoke, and temperature levels.
Must be at least 21 years of age.
Two years progressively more challenging experience in a gaming operations role.
Slot experience required.
Must have demonstrated supervisory experience and a background with training employees.
Must be proficient in Microsoft Excel and Word.
Good oral and written communication skills; must be fluent and literate in English.
Must possess excellent interpersonal and employee relations skills.
Must be able to listen and respond to visual and aural cues.
Ability to secure and maintain STATE OR TRIBAL Gaming License.

Responsibilities

Implement and ensure compliance with approved procedures.
Train, manage, and monitor performance of Team Members.
Observe and recognize irregularities, violations, or other discrepancies in casino personnel or guests and institute appropriate action.
Investigate and resolve guest complaints.
Supervise and assist areas as needed.
Act as a resource to guests and team members by maintaining thorough knowledge of the facility, gaming options, special events, and promotions.
Direct Slot Attendants to accomplish the goals of the Slot department.
Drive improved results through staff development and training programs, and established methods, procedures, and guidelines to maintain desired standards and high-quality service.
Provide visible leadership in gaming operation areas.
Ensure compliance with Title 31 requirements and processes.
Oversee Casino operations and assist with making management decisions while serving as the Manager on Duty.
Perform other tasks assigned.