Slot Shift Manager

Mystic Lake Casino Hotel•Prior Lake, MN

16h•Onsite

About The Position

Responsible for the overall daily service activity of the entire slot floor. Ensures staff provides outstanding guest service; develops and maintains guest relationships to encourage frequent gaming. Responsible for compliance with company policy and procedures. Develops and maintains guest relationships and provides outstanding guest service. Acts as primary compliance contact during specified shift. Performs Casino Manager duties as assigned. Manages slot operations to ensure delivery of excellent guest service. Acts as primary manager on duty and casino manager when assigned. Resolves difficult guest service concerns, including payment disputes in accordance with department guidelines. Ensures that all policies and procedures are properly and consistently followed to comply with all regulations. Acts in accordance to regulatory compliance through the monitoring and reporting of Title 31. Verifies and authorizes jackpots and fills in accordance with the minimum internal control standards. Evaluates staffing levels and adjusts or requests additional staffing as needed. Reviews weekly payroll reports and PTO approval. Interviews, selects and hires new team members. Completes performance appraisals on direct reports and reviews all indirect team member performance reviews. Trains, motivates and develops team members. Observes first hand interactions with internal and external guests and coaches to achieve outstanding performance. Establishes relationships with guests through regular guest interaction. Reviews all daily shift reports, team member counsels, guest service reports, incident and injury reports, compliance issues and all other reports and correspondence to identify inconsistencies, corrections and remedies.

Requirements

Must be 18 years of age or older.
High school graduate or GED.
Three years of experience in Slot Operations, one year of which are in a supervisory capacity.
Thorough knowledge of Currency Transaction Reporting rules and processes.
Thorough knowledge of all applicable Federal, State and local gaming regulations.
Strong interpersonal and communication skills (verbal and written).
Demonstrated leadership skills.
Self-guided leader, creative, responsible, high-energy, eager to work with other departments and independently.
Willingness to actively contribute in an array of projects as requested; eager to learn new skills.
Passion for attracting, retaining, engaging, and building talent.
Demonstrated ability to maintain confidentiality.
Excellent guest service skills.
Proficiency in word-processing, spreadsheets, electronic mail and current slot systems software.
Skilled in practical problem solving applying to Team Members, guests and machine technical function.

Responsibilities

Manage slot operations to ensure delivery of excellent guest service.
Act as primary manager on duty and casino manager when assigned.
Resolve difficult guest service concerns, including payment disputes in accordance with department guidelines.
Ensure all policies and procedures are properly and consistently followed to comply with all regulations.
Act in accordance to regulatory compliance through the monitoring and reporting of Title 31.
Verify and authorize jackpots and fills in accordance with minimum internal control standards.
Evaluate staffing levels and adjust or request additional staffing as needed.
Review weekly payroll reports and PTO approval.
Interview, select and hire new team members.
Complete performance appraisals on direct reports and review all indirect team member performance reviews.
Train, motivate and develop team members.
Observe first-hand interactions with internal and external guests and coach to achieve outstanding performance.
Establish relationships with guests through regular guest interaction.
Review all daily shift reports, team member counsels, guest service reports, incident and injury reports, compliance issues and all other reports and correspondence to identify inconsistencies, corrections and remedies.
Act and be designated as Casino Manager on duty.
Ensure business needs are communicated among all service areas.
Prepare monthly financial observations regarding guest service, inventory, staffing, par levels of bill banks and address any variances.
Authorize and issue complimentaries according to approval guidelines.
Act as observer and signatory as defined in asset control procedures.
Review all policies and procedures and make recommendations for changes.
Verify and approve jackpots and short-pays.