Shift Manager - Security

Bally's Chicago•Kansas City, MO

About The Position

Maintain a safe and secure environment for all guests, team members, and company assets. Oversee all Security activities and team members on assigned shift.

Responsibilities

Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
Interview and select new team members, and provide ongoing training and development to all department team members.
Issue performance reviews, disciplinary action, and termination as needed.
Create work schedules and assign work to Security Supervisors, Security Officers, and EMTs.
Maintain all records and provide status updates as needed regarding guest evictions, including records of eviction letter sent to guests.
Oversee and ensure compliance with all required training and certifications for all Security staff, including, but not limited to TIPS, and Missouri EMT.
Understand and ensure the progress of the strategic, long-term vision of the department.
Champion and assist with leading any and all major training projects.
Oversee all aspects of KeyWatcher system and/or other key control systems in use, including all related daily, weekly, monthly, and annual reports and audits.
Maintain and operate AxTrax badge system and/or other badge or access systems in use.
Act as Incident Commander on property in the absence of the Security Manager during emergency situations.
Establish, maintain, and communicate emergency procedures.
Oversee emergency testing procedures and documentation of emergency testing.
Monitor staffing levels to ensure budgetary compliance, including management of overtime and FTE counts, and promote labor efficiency through strategic use of scheduling and managed overtime.
Handle management duties timely and in accordance with company policies, including, but not limited to, maintenance of employee database and appropriate use of manager self service system.
Actively champion and lead the cultural growth of the department.
Ensure Security department compliance with MGC regulations and internal controls, and fully and timely respond to all audit requests and findings.
Effectively use Market Metrix and/or any other guest surveys or feedback to measure the department’s success and identify areas of opportunity.
Provide for and reward the department’s See.Say.Smile. culture.
Investigate incidents and guest complaints and produce summary report of findings.
Review Security activities with Security Manager.
In the absence of the Security Manager, serve in that role.
Observe, identify, and appropriately address intoxicated guests.
Check for and report safety hazards.
Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.
Produce and deliver reports as required.
Respond to all calls promptly and professionally.
Manage escalated situations involving guests, including intoxicated guests.
Have complete knowledge of all casino events and promotional activities.
Keep work area in a clean and orderly manner.
Ensure the safety and security of all guests and team members.
Comply with all policies and procedures established by Bally’s Kansas City Casino and departmental management.
Other duties as assigned or any reasonable request from any member of management.