Shift Leader (Key Holder)

Nibble Nation • Albany, GA

9d

About The Position

Nibble Nation is seeking a dependable, motivated Shift Leader/Key Holder to help direct restaurant operations during assigned shifts. This hands-on role supports team members, maintains food-quality and cleanliness standards, delivers a fast and friendly customer experience, and performs opening or closing duties. The Shift Leader works closely with restaurant management, takes responsibility for operations when a higher-level manager is unavailable, and can develop leadership skills for potential advancement into assistant-management or restaurant-management roles based on performance and business needs.

The role includes leading and coaching team members; supporting customer service and daily restaurant operations; maintaining food, sanitation, safety, and cleanliness standards; handling cash and securing restaurant property; completing shift documentation; and helping train and develop the team. Flexible availability is required, including a combination of opening and closing shifts. Evening, weekend, and holiday availability may be required.

This is an active, hands-on restaurant position. Essential duties include extended standing and walking, frequent reaching and bending, lifting or moving up to 55 pounds, repetitive hand and arm movements, and working near hot equipment and in warm kitchen conditions, with brief periods in refrigerated or freezer areas. Duties, schedules, and expectations may be modified based on operational and business needs. Reasonable accommodations may be provided to qualified individuals with disabilities.

Requirements

• Must be at least 18 years old.
• Must demonstrate reliability, sound judgment, and the ability to lead others.
• Strong communication, customer-service, organizational, and problem-solving skills.
• Basic math and cash-handling skills.
• Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
• Ability to follow and enforce company policies and operational standards.
• Reliable transportation and regular attendance are required.
• Flexible availability based on restaurant needs, including a combination of opening and closing shifts; evening, weekend, and holiday availability may be required.
• Must complete all required company food-safety and operational training; ServSafe certification is not required.
• Ability to perform essential duties safely, with or without reasonable accommodation, including extended standing and walking; frequent reaching, bending, twisting, squatting, crouching, pushing, and pulling; lifting, carrying, pushing, or pulling up to 55 pounds; repetitive hand and arm movements; working near ovens, hot surfaces, and restaurant equipment; and working in a warm kitchen and briefly in refrigerated or freezer areas.

Nice To Haves

• Previous restaurant, retail, or customer-service experience is preferred.
• Previous leadership or key-holder experience is preferred, but is not required for a strong internal candidate.
• High school diploma or equivalent is preferred.

Responsibilities

• Direct team members and assign positions and responsibilities during assigned shifts.
• Keep the team focused on speed, accuracy, food quality, cleanliness, and customer service.
• Guide, coach, and support team members, leading by example with professionalism, urgency, dependability, and a positive attitude.
• Take responsibility for restaurant operations when a higher-level manager is unavailable.
• Communicate staffing, customer, equipment, and operational concerns to management.
• Ensure customers receive fast, friendly, and professional service, and verify orders are accurate, complete, and within service-time goals.
• Maintain product freshness, quality, appearance, and availability; address basic customer concerns and escalate serious or unresolved concerns when necessary.
• Perform opening and closing duties and ensure the restaurant is ready for business.
• Verify food preparation, cleaning, stocking, and shift checklists are completed.
• Monitor food production and product levels to meet demand while reducing waste.
• Keep workstations clean, organized, stocked, and safe, and follow food-handling, sanitation, health, and safety procedures.
• Respond to staffing shortages, equipment problems, and unexpected shift issues.
• Help complete inventory counts and receive deliveries when assigned.
• Follow cash-handling, register, deposit, safety, and security procedures; count cash drawers and complete opening or closing cash documentation accurately.
• Secure the restaurant, keys, cash, equipment, and company property; promptly report cash discrepancies, safety concerns, policy violations, and unusual incidents.
• Complete required shift paperwork and documentation accurately and on time.
• Enforce company policies and workplace expectations consistently and respectfully.
• Help train new team members on restaurant stations, food preparation, customer service, and safety procedures.
• Provide clear instructions and constructive feedback, encourage teamwork and accountability, recognize strong performance, and support a productive work environment.
• Support promotions, suggestive selling, and other restaurant sales initiatives.
• Complete required key-holder, food-safety, cash-handling, and operational training and continue developing leadership skills.

Benefits

• Hands-on training and development of operational skills.
• Opportunity to advance into assistant-management and restaurant-management roles based on performance and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed