Shift Leader - Hibiscus Bar and Cafe - St. Thomas Airport

Concessions International•St. Thomas, VI

8d•Onsite

About The Position

The Shift Leader supports the operation of Hibiscus Bar and Cafe at St. Thomas Airport in delivering superior guest service. The role involves completing guest transactions, assisting with food preparation and cooking, cleaning, and helping unit management monitor daily operations. In the absence of a unit or assistant manager, the Shift Leader leads employees in performing their duties. The position also handles opening and closing tasks, including cash and inventory management, stocking, and maintaining the unit's appearance.

Requirements

High school diploma or GED.
1–2 years of previous customer service and supervisory experience, or an equivalent combination of education, training, and experience.
Ability to obtain alcohol awareness and/or ServSafe Food Safety certification.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to communicate information effectively with customers and coworkers individually and in small groups.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply reasonable understanding when carrying out written, oral, or diagram-form instructions.
Ability to meet the physical demands of the position, including continuous standing and walking; lifting and carrying 0–50 pounds; frequent reaching, grasping, handling, pushing, and pulling; and talking or hearing.
Close vision.

Responsibilities

Provide a friendly guest environment by promptly recognizing and greeting guests with a smile and following established service standards.
Communicate menu offerings, products, and promotions to guests and suggestively sell them.
Handle cash and complete required paperwork, present checks, and process guest payments.
Cook and store food at required temperatures; label, date, and rotate products according to company standards.
Assist unit management with monitoring daily operations and lead employees when a unit or assistant manager is absent.
Perform opening and closing duties, including cash management, inventory management, stocking, and maintaining unit appearance.
Follow and ensure compliance with company policies, procedures, and safety guidelines.
Support associate training to maintain unit standards, sales, and customer service.
Keep all unit areas clean and maintained and complete opening or closing side work according to established checklists.
Follow safe food-handling and proper hygiene practices.
Follow workplace safety standards for operating and maintaining equipment and report equipment malfunctions to management immediately.
Perform other duties as assigned.