Shift Leader #5301

FiveStar•Louisville, KY

About The Position

The Shift Leader partners with the store management team to learn and assist with store operations during an assigned shift, including customer service, food service, and marketing. The role assists with training and directing customer service representatives according to company policies and procedures while learning basic management duties.

Requirements

Must be at least 18 years old.
Professional appearance and positive attitude.
Team player who is customer-focused, honest, hardworking, and has excellent attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight shifts, as well as weekends and holidays.
Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 pounds.
Ability to work in cold indoor environments of 35 degrees or less and participate in food service preparation.
Ability to work in varying seasonal weather conditions.

Responsibilities

Perform all customer service representative job responsibilities proficiently.
Practice and promote FiveStar treatment by creating a friendly atmosphere, meeting customer needs, and using suggestive selling.
Partner with the FiveStar team to provide service in accordance with company policies and procedures.
Assist with timely and thorough training of customer service representatives.
Help educate the store team about policies and communications.
Assist the store management team in maintaining inventory control methods, equipment condition, and safety and robbery prevention guidelines.
Partner with the store management team to ensure quality food operations.
Follow up with store employees on communications, including emails, weekly and monthly specials, and companywide programs.
Handle merchandising, including evaluating displays, pricing, and promotional signage.
Educate store employees.