Shift Leader, Ice Cream Store

Sundae Artisan Ice Cream•Vail, CO

2d•Onsite

About The Position

Sundae is looking for a Shift Leader to join their tight-knit and hardworking retail team to serve ice cream. This role is ideal for someone seeking a fun, full-time or part-time seasonal job in the restaurant industry who can lead a small team through a shift with success. Sundae is an established artisan ice cream business with exciting growth opportunities and a mission to Share Joy, One Scoop at a Time. They aim to be a welcoming place for both customers and employees, offering a fun workplace, career advancement, and community involvement.

Requirements

1+ years of customer service experience preferred
Some foodservice experience preferred
Must be 16 or older
Must have work availability throughout winter season (approximately 9/30/2026)
Move, traverse or remain in a stationary position for up to 8 hours
Constantly use manual (e.g., scooping ice cream) and automatic food service equipment and touchscreens
Regularly move up to 25 pounds for a distance of 50 feet or more
Occasionally ascend/descend ladder to clean or lift items stored above
Occasionally position self to clean, maintain equipment, and retrieve items below counter height

Nice To Haves

Enthusiastic about serving others
A passionate team player who leads by example
Self-motivated and has a strong work-ethic
Responsible and trustworthy
Coachable and receptive to feedback

Responsibilities

Timely and efficiently open the store, either alone or with a team
Confidently and timely prepare food items; maintain an elevated awareness of stock levels
Accurately communicate and serve customers with joy, demonstrate thorough knowledge of all product details and service standards
Maintain responsible cash handling and perform closing cash out procedures accurately
Exemplify Sundae’s customer service standards; execute with pride and leadership
Participate in and contribute to all staff meetings and team cleaning tasks
Lead a team to success during a shift by setting the example for positive customer interactions, portion control, and cleanliness standards