Shift Leader | Lick Ice Cream | Autry Park

Lick Honest Ice Creams•Houston, TX

6d•Onsite

About The Position

The role of the Shift Leader is to act as a monitor and enforcer of the day-to-day operations and procedures, staff supervision, and customer experience. The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees, and an exciting, unique, and fulfilling customer experience. This person reports to the Shop Manager.

Requirements

Must have a food handler's permit.
Have knowledge of principles and processes for providing customer and personal services.
Able to communicate clearly and professionally with customers and team members (face-to-face or by telephone).
Able to read and comprehend written material.
Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring.
Perform tasks which involve repetitive motion including, but not limited to, the use of arms, hands, wrists, back.
Able to use hands to handle, control, or feel objects, tools or controls.
Lift 50#.

Nice To Haves

Fully support the owner’s mission and integrity of the brand.
Fully engage in day-to-day operations primarily in front of house but with considerations of back of house as well.
Maintain highest shop and kitchen sanitary and cleanliness levels.
Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given.
Treat this position as a priority and be excited to be at work.
Surface concerns or frustrations immediately and directly to shop manager.
Assume positive intent.
Take initiative.
Lead by example.
Maintain a flexible schedule based on shop needs.
Must be available for at least 3 shifts a week.

Responsibilities

Act as a monitor and enforcer of day-to-day operations and procedures.
Supervise staff during assigned shifts.
Enforce opening, closing, and shift change procedures.
Count drawers, prepare deposits, drawer fund, and reserve funds during closing shifts.
Share knowledge about Lick Honest Ice Creams and its unique products with customers.
Aid in maintaining staff knowledge base for new flavors and preparation methods.
Monitor staff and report any staff issues directly to the Shop Manager.
Enforce schedule and punctuality.
Monitor staff knowledge, scoop sizes, and employee/customer interaction, guiding staff as necessary.
Identify customer issues/complaints and take necessary steps to correct them.
Perform all other related duties as requested.
Follow and enforce company uniform policy.
Follow all policies and procedures outlined in the company handbook.
Ensure a safe environment within the shop by monitoring employee actions and customer behavior.
Maintain privacy regarding alarm codes, safe codes, and all other confidential information.
Handle public inquiries in a timely and friendly manner.
Manage one's time and the time of others.
Monitor and control resources, including collecting payments, counting and managing the till, and managing inventories.