Shift Leader (DFC)

DAMM FINE•Fresno, CA

4d•$25 - $26•Onsite

About The Position

The Shift Leader is accountable for restaurant activities while on duty and works with the Restaurant Management Team to support the restaurant’s business plan. The role supervises and supports Team Members, ensures they perform their responsibilities and meet expectations, and helps maintain compliance with company and safety policies. The Shift Leader organizes shift operations, delegates tasks, supports Guest service, and promotes productivity and team morale. The position includes hands-on restaurant work such as taking orders, serving food and beverages, helping prepare menu items, using kitchen equipment, and maintaining cleanliness. It also involves administrative and cash-control duties, including completing paperwork and checklists, balancing cash drawers, and preparing deposits as assigned. The Shift Leader may supervise opening and closing activities and communicates performance or operational issues to the Restaurant Management Team.

Requirements

Must be at least 18 years old.
Must be fluent in English.
Must be certified in all stations following the DHC Training Program.
Must be flexible to work nights, weekends, holidays, and opening and closing shifts.
Must be able to stand for long periods and work in a fast-paced environment.
Must be able to bend and stoop and comfortably lift 50–75 lbs.
Must be able to work in close quarters and around heat.
Must have reliable transportation to work, a driver’s license, and proof of insurance.
Must have a telephone or another reliable way to communicate with the supervisor and co-workers.
Positive attitude while conducting all duties and commitment to Guest satisfaction.
Effective communication with co-workers and the Restaurant Management Team.
Strong organization, planning, time-management, delegation, and problem-solving skills.

Nice To Haves

Current student status or a high school diploma/GED is preferred.

Responsibilities

Follow the DHC Training Program to learn and train new skills, duties, and responsibilities.
Follow and enforce direction and rules from the Restaurant Management Team, and communicate when additional training or guidance is needed.
Perform required Ops Walks and Q&A checks and address areas of opportunity.
Organize shift schedules, monitor attendance, tardiness, and time off, and assign duties according to Team Members’ roles and skill levels.
Understand how job responsibilities affect Guests, the Team, and restaurant operations.
Greet Guests, record orders, serve food and beverages, answer questions, and help resolve Guest concerns professionally and calmly according to restaurant policy.
Ensure Team Members cooperate to prepare DHC menu items according to cooking instructions, safety procedures, and sanitary requirements.
Use kitchen machinery and equipment, including ice cream dispensers, fryers, and warmers.
Maintain restaurant cleanliness by delegating tasks such as clearing tables, sweeping and mopping floors, and washing, sanitizing, and disinfecting kitchen utensils and high-touch areas; ensure restrooms are serviced.
Maintain a neat appearance by wearing a uniform and following the DHC Uniform Policy.
Provide direction, supervision, and feedback to support productivity and team morale; communicate Team Member performance to the Restaurant Management Team and address performance issues appropriately.
Train new and current Team Members.
Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team.
Plan, organize, and implement daily operational routines and activities; complete required administrative duties, paperwork, and checklists.
Supervise and perform opening and/or closing activities as directed by the Restaurant Management Team.
Establish an environment of trust and model positive business and personnel practices.
Follow company food and cash controls and cost-control guidelines; use products, supplies, equipment, and facilities properly.
Communicate effectively with Team Members and Management to resolve interpersonal issues as needed.