Shift Leader (3rd Shift)

Insomnia Cookies•New York City NY (Penn Station), NY

21h

About The Position

Insomnia Cookies is hiring a Shift Leader to lead bakery operations during a shift and work alongside the Cookie Crew to provide warm, delicious cookies and an exceptional guest experience. The role involves baking and packaging orders, coaching and supporting teammates, delegating tasks, maintaining bakery standards, managing cash, and communicating with store leadership. Shift Leaders work in a fast-paced bakery environment with guest interaction, heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise. Evening, late-night, weekend, and holiday shifts are regular parts of the business, and availability during peak business hours is expected. Scheduling needs vary by location.

Requirements

At least 1 year of experience in retail, restaurant, hospitality, or another customer-focused environment.
Strong communication, organization, and problem-solving skills.
Ability to thrive in a fast-paced, team-oriented environment.
Positive attitude and passion for delivering exceptional guest experiences.
Must be at least 18 years old.
Ability to obtain any food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Availability during peak business hours, including evenings, late nights, weekends, and holidays.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift; regularly lift, carry, push, and pull up to 30 pounds; and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.
Ability to work around varying temperatures, including ovens, freezers, and refrigeration units.
Ability to read order screens, recipes, and safety information and communicate effectively in a fast-paced environment.

Responsibilities

Lead bakery operations during the shift and ensure an exceptional guest experience.
Bake, package, and prepare orders while providing guest service.
Coach and motivate Cookie Crew members, providing direction, feedback, and support.
Prioritize and delegate tasks to keep operations efficient and meet guest demand.
Maintain standards for product quality, food safety, cleanliness, and speed of service.
Handle cash management, register accountability, and deposits.
Communicate important updates and partner with store leadership.
Help wherever needed to support the team.
Safely operate kitchen equipment in accordance with company procedures.