Shift Leader - 6037

El Pollo Loco • West Covina, CA

10d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role ensures exceptional customer experiences and that team members follow company standards. The Shift Leader coordinates the crew, monitors service and food production, maintains safety and cleanliness standards, and handles operational and cash-management duties. The position offers full-time or part-time hours and flexible scheduling.

Requirements

• High school diploma or equivalent (GED) preferred.
• Must be certified on all EPL SPECS positions, or have at least one year of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.

Nice To Haves

• High school diploma or equivalent (GED).

Responsibilities

• Manage restaurant opening and closing procedures, including security protocols.
• Coordinate crew tasks for setup, food preparation, and cleaning.
• Conduct inventory checks, update the inventory system, and handle food deliveries while ensuring inventory records are accurate.
• Ensure customer-service and speed-of-service metrics meet company goals and standards.
• Maintain restaurant cleanliness according to EPL and health-code safety standards, and ensure compliance with safety practices and Quality, Service, Cleanliness (QSC) standards.
• Prioritize team members’ tasks during the shift and ensure break policies are followed, communicating about breaks and serving as a breaker when needed.
• Adjust shift staffing based on sales volume and productivity needs.
• Monitor and adjust food production, consulting the Area Leader for guidance as needed.
• Train and support team members on new products and operational procedures.
• Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
• Conduct safe and cash-drawer audits and prepare deposits, consulting the Area Leader as needed to ensure compliance with operational procedures.
• Strive to meet or exceed customer expectations and satisfaction.
• Greet customers and assist with orders in a friendly and helpful manner.

Benefits

• Competitive pay
• Free meal during shift
• Employee food discount
• Career growth potential; the company promotes from within
• Flexible scheduling
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with match and immediate vesting (participation requires being at least 21)
• Paid vacation
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts
• Legal insurance
• Pet insurance
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED