Service Team Member - 6037
About The Position
At El Pollo Loco, the Service Team Member helps deliver a high-quality customer experience by greeting guests, helping with orders, preparing food, and supporting restaurant operations. The role includes maintaining cleanliness, processing orders efficiently and accurately, making suggestive sales, and handling payments professionally. Team Members work collaboratively with coworkers and management to meet operational goals, uphold company standards, and maintain a positive work environment. Food preparation must follow company recipes and procedures and may include assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments. Previous customer-service or food-service experience is preferred but not required. The position is available with full-time or part-time hours, and schedules are flexible.
Requirements
- Previous customer-service or food-service experience is preferred but not required.
Nice To Haves
- Previous experience in customer service or food service.
Responsibilities
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
- Greet and assist customers with their orders in a friendly and helpful manner.
- Strive to meet or exceed customer expectations and satisfaction.
- Assist in preparing food items in compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
- Process and assemble customer orders efficiently, accurately, and on time.
- Use suggestive selling to improve the customer experience and increase sales.
- Maintain cleanliness.
- Handle payment and cash transactions accurately and professionally.
Benefits
- Competitive pay
- No overnight hours
- Employee discount on food
- Career growth opportunities, with promotions from within
- Flexible schedule with full-time or part-time hours
- Medical, dental, and vision insurance
- Paid sick time
- Employee Assistance Program
- Flexible spending accounts
- Legal insurance
- Pet insurance
- 401(k) plan with matching and immediate vesting, for participants at least 21 years old
- Discounts on theme parks, movie tickets, sports events, hotels, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
