Shift Leader - 5397
El Pollo Loco•Pomona, CA
About The Position
The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role ensures exceptional customer experiences and that team members follow company standards. The Shift Leader coordinates shift tasks and staffing, monitors service and food production, supports team members, and manages restaurant operating, cash-handling, and security procedures. The position may be full-time or part-time, with flexible scheduling and no overnight hours.
Requirements
- High school diploma or equivalent (GED) preferred.
- Must be certified on all EPL SPECS positions, or have at least one year of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire.
Nice To Haves
- High school diploma or equivalent (GED).
Responsibilities
- Manage restaurant opening and closing procedures, including security protocols.
- Coordinate crew tasks for setup, food preparation, and cleaning.
- Conduct inventory checks, update the inventory system, and handle food deliveries while ensuring inventory records are accurate.
- Ensure customer service and speed-of-service metrics meet company goals and standards.
- Maintain cleanliness according to EPL and health-code safety standards, and ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
- Prioritize team members’ tasks during the shift and ensure break policies are followed, communicating about breaks and serving as a breaker when needed.
- Adjust shift staffing based on sales volume to support productivity.
- Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
- Train and support team members on new products and operational procedures.
- Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
- Conduct safe and cash-drawer audits and prepare deposits; consult with the Area Leader as needed to support compliance with operational procedures.
- Strive to meet or exceed customer expectations and satisfaction.
- Greet customers and assist with orders in a friendly and helpful manner.
Benefits
- Competitive pay
- Free meal during your shift
- Employee discount on food
- Career growth potential and promotion from within
- Flexible scheduling
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with match and immediate vesting (must be at least 21 to participate)
- Paid vacation
- Paid sick time
- Employee Assistance Program
- Flexible spending accounts
- Legal insurance
- Pet insurance
- Discounts on theme parks, movie tickets, sports events, hotels, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
