Part-Time Shift Lead - Fayetteville, NC

Dutch Bros • Fayetteville, NC

17h • Onsite

About The Position

As a Shift Lead at Dutch Bros Coffee, you will uphold the company’s vision, culture, and core values on every shift. Shift Leads serve as leaders within the shop, communicate feedback to leadership, and take on necessary tasks so the crew can focus on delivering the company’s core values. This part-time role requires availability for at least 20 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends. Compensation is $11.00 plus tips.

Requirements

• No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
• Successfully completed the most recent flowcheck with a score of 90% or better and completed it on time.
• Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
• Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
• Be available to work a minimum of 20 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.
• Be available to work Shift Lead shifts and attend shop meetings and culture-building events.
• Demonstrate strong communication, effort, skill, emotional intelligence, resilience, and an optimistic attitude.

Nice To Haves

• Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

• Lead the on-shift experience for Broistas and help ensure every customer has a mind-blowing experience.
• Cultivate Dutch Bros atmosphere and standards, ensure Broistas meet expectations, and help solve problems during shifts.
• Manage shifts, ensuring Broistas are prepared for specials and promotions and bring appropriate energy and attitude to customer interactions.
• Model Broista role expectations and demonstrate drink and operational fundamentals.
• Train new Broistas operationally and culturally in a fun-loving, mind-blowing environment, including covering the Manifesto during training.
• Support the Shop Manager and Shop Lead with delegated duties and prepare the next shift by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
• Communicate wins and opportunities for improvement to shop leaders and convey appropriate information and expectations to leaders and crew.
• Attend mandatory meetings and shop meetings, participate in culture-building events, know available resources, and follow company policies and procedures.
• Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.

Benefits

• Free Dutch Bros swag
• Free coffee per Employee Drink Policy
• Paid volunteer hours
• Employee Assistance Program
• Access to a Financial Wellness Platform
• 401(k) eligibility after one year of employment
• Education Benefit Program after one year of employment
• Qualifying candidates may be eligible for relocation compensation upon accepting an offer that requires relocation; amounts vary based on total relocation distance and other variables

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed