Alfred Canon Drive FT Shift Lead

ALFRED•Beverly Hills, CA

7h•$24 - $29•Onsite

About The Position

The Shift Lead supports daily cafe operations and helps lead the team through busy, fast-paced shifts. As a key partner to cafe leadership, the Shift Lead drives hospitality standards, maintains operational flow, coaches team members, and ensures consistency in service and product quality. The role sets the tone on the floor through accountability, communication, and hands-on leadership. The Shift Lead leads by example in guest service, addresses questions and escalated concerns, and supports team training and development. The position oversees cafe quality, cleanliness, stocking, food and beverage preparation, inventory support, deliveries, register and cash procedures, tip distribution, timekeeping, temperature logs, and compliance with health, safety, sanitation, and HACCP standards. The Shift Lead also communicates through Slack, email, and Daily Cafe Logs, documents incidents, and supports other operational needs as assigned. This is a full-time, non-exempt position at the Canon Drive cafe, reporting to the Cafe Manager. Full-time employees must average 30 hours per week to retain full-time status and commit to at least three shifts per week. The stated wage is $19.42 per hour plus tips; the posting gives approximate total hourly earnings of $23.50–$28.50 in the header and $23.50–$27.50 in the benefits section.

Requirements

Previous cafe, coffee, or restaurant experience is preferred but not required.
Passion for hospitality and creating exceptional guest experiences.
Strong communication, leadership, and interpersonal skills.
Ability to work effectively in a fast-paced, team-oriented environment and remain composed under pressure.
Positive attitude, strong work ethic, and willingness to learn and grow.
Flexibility to attend occasional trainings or team meetings outside regularly scheduled shifts.
Reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
Full-time employees must maintain an average of 30 hours per week to retain full-time status.
Ability to lift and carry up to 20 pounds without assistance.
Ability to move quickly and efficiently throughout the cafe.
Strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy.
Ability to bend, squat, reach, and perform cleaning, stocking, and other operational tasks.
Ability to remain on feet for extended periods during scheduled shifts.
Ability to operate a POS system, cash register, or tablet to process orders and payments accurately.
Hand dexterity and coordination to safely operate espresso machines, steamers, grinders, and other cafe equipment.

Nice To Haves

Previous cafe, coffee, or restaurant experience.

Responsibilities

Lead by example in delivering exceptional hospitality and upholding Alfred service standards.
Provide solutions-oriented leadership during shifts to support smooth and efficient cafe operations.
Create a welcoming environment and model professional guest engagement.
Address guest questions, concerns, and escalated situations in accordance with hospitality standards.
Maintain knowledge of cafe offerings and support team knowledge and development.
Foster a collaborative team culture based on accountability, communication, and recognition.
Support onboarding and training through coaching, feedback, and reinforcement of operational standards.
Develop barista knowledge of coffee and tea origins, flavor profiles, and preparation techniques.
Build relationships with team members and understand their strengths and development opportunities.
Assist management with staffing support, floor coverage, and shift-flow decisions.
Delegate responsibilities and ensure tasks are completed accurately and efficiently.
Support performance accountability and policy adherence in partnership with management.
Oversee daily cafe operations, quality, consistency, cleanliness, and operational excellence.
Maintain an organized, stocked, and sanitary cafe during opening, mid, and closing shifts.
Ensure food and beverages meet company standards for quality, presentation, and timeliness.
Support inventory management, product organization, and delivery receiving.
Manage register operations, cash handling, tip distribution, and employee timekeeping.
Conduct daily temperature logs and support health, safety, sanitation, and HACCP compliance.
Use Slack, email, and Daily Cafe Logs to maintain team alignment.
Monitor the floor and adjust workflow proactively to anticipate cafe and guest needs.
Promote a safe, supportive, and inclusive environment for guests and employees.
Complete and document incident reports for employee or guest injuries and promptly inform management.
Follow company policies, procedures, and Employee Handbook guidelines.
Support additional responsibilities and operational needs as assigned.