Alfred Marina del Rey FT Shift Lead

ALFRED•Marina del Rey, CA

6d•$24 - $28•Onsite

About The Position

The Shift Lead supports daily cafe operations and helps lead the team through busy, fast-paced shifts. Working as a key support partner to cafe leadership, the Shift Lead drives hospitality standards, maintains operational flow, coaches team members, and ensures consistent service and product quality. The role sets the tone on the floor through accountability, communication, and hands-on leadership. The Shift Lead provides guest service, supports team development, oversees cafe operations, and promotes workplace safety and compliance. Full-time employees must maintain an average of 30 hours per week to retain full-time status. The role requires a minimum commitment of three shifts per week and reliable, consistent availability.

Requirements

Passion for hospitality and creating exceptional guest experiences.
Strong communication, leadership, and interpersonal skills.
Ability to thrive in a fast-paced, team-oriented environment while maintaining composure under pressure.
Positive attitude, strong work ethic, and willingness to learn and grow.
Flexibility to attend occasional trainings or team meetings outside regularly scheduled shifts.
Reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
Full-time employees must maintain an average of 30 hours per week to retain full-time status.
Ability to lift and carry up to 20 pounds without assistance.
Ability to move quickly and efficiently throughout the cafe in a fast-paced environment.
Strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy.
Ability to bend, squat, reach, and perform cleaning, stocking, and other operational tasks.
Ability to remain on feet for extended periods throughout scheduled shifts.
Ability to operate a POS system, cash register, or tablet device to process customer orders and payments accurately.
Hand dexterity and coordination to safely and efficiently operate espresso machines, steamers, grinders, and other cafe equipment.

Nice To Haves

Previous cafe, coffee, or restaurant experience is preferred, but not required.

Responsibilities

Lead by example in delivering exceptional hospitality and upholding Alfred service standards.
Provide solutions-oriented shift leadership to support smooth and efficient cafe operations.
Create a welcoming guest environment and address questions, concerns, and escalated situations in line with hospitality standards.
Maintain knowledge of cafe beverages, food items, and service standards, and support team knowledge development.
Foster a collaborative team culture based on accountability, communication, and recognition.
Support onboarding and training through coaching, feedback, and reinforcement of operational standards.
Develop barista product knowledge, including coffee and tea origins, flavor profiles, and preparation techniques.
Build relationships with team members by understanding their motivations, strengths, and growth opportunities.
Assist management with staffing support, floor coverage adjustments, and shift-flow decisions.
Delegate responsibilities and ensure tasks are completed accurately and efficiently.
Support performance accountability and policy adherence in partnership with management.
Oversee daily cafe operations to maintain quality, consistency, cleanliness, and operational excellence.
Maintain an organized, stocked, and sanitary cafe during opening, mid, and closing shifts.
Ensure food and beverage items meet Alfred standards for quality, presentation, and timeliness.
Support inventory management, product organization, and delivery receiving.
Manage register operations, cash handling, tip distribution, and employee timekeeping.
Conduct daily temperature logs and ensure compliance with health, safety, sanitation, and HACCP standards.
Use Slack, email, and Daily Cafe Logs to maintain operational communication across teams.
Monitor the floor and adjust workflow to anticipate cafe and guest needs.
Promote a safe, supportive, and inclusive environment for guests and employees.
Complete and document incident reports for employee or guest injuries and promptly communicate incidents to management.
Follow company policies, procedures, and operational guidelines in the Employee Handbook.
Support additional responsibilities and operational needs as assigned.