Alfred Porter Ranch FT Shift Lead

ALFRED • Los Angeles, CA

7h • $24 - $28 • Onsite

About The Position

The Shift Lead supports daily cafe operations and helps lead the team through busy, fast-paced shifts. As a key partner to cafe leadership, the Shift Lead upholds hospitality standards, maintains operational flow, coaches team members, and ensures consistency in service and product quality. The role sets a positive tone on the floor through accountability, communication, and hands-on leadership.

The Shift Lead helps oversee customer service, team development, cafe operations, and workplace standards. Responsibilities include coaching and supporting team members, maintaining food and beverage quality and cafe cleanliness, managing register and cash procedures, and supporting health, safety, and sanitation compliance. The role is based at Alfred Porter Ranch and reports to the Cafe Manager.

Requirements

• Passion for hospitality and creating exceptional guest experiences.
• Strong communication, leadership, and interpersonal skills.
• Ability to thrive in a fast-paced, team-oriented environment and remain composed under pressure.
• Positive attitude, strong work ethic, and willingness to learn and grow.
• Flexibility to attend occasional trainings or team meetings outside regularly scheduled shifts.
• Reliable attendance and consistent availability, including a minimum commitment of three shifts per week.
• Full-time employees must maintain an average of 30 hours per week to retain full-time status.
• Ability to lift and carry up to 20 pounds without assistance.
• Ability to move quickly and efficiently throughout the cafe.
• Strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy.
• Ability to bend, squat, reach, and perform cleaning, stocking, and other operational tasks.
• Ability to remain on feet for extended periods during scheduled shifts.
• Ability to operate a POS system, cash register, or tablet to process orders and payments accurately.
• Hand dexterity and coordination to safely and efficiently operate espresso machines, steamers, grinders, and other cafe equipment.

Nice To Haves

• Previous cafe, coffee, or restaurant experience is preferred, but not required.

Responsibilities

• Lead by example in providing exceptional hospitality and upholding Alfred service standards.
• Support efficient cafe operations and provide solutions-oriented leadership during shifts.
• Create a welcoming guest environment and address guest questions, concerns, and escalated situations in line with hospitality standards.
• Maintain knowledge of cafe offerings and support team knowledge and development.
• Foster a collaborative team culture centered on accountability, communication, and recognition.
• Support onboarding and training through coaching, feedback, and reinforcement of operational standards.
• Develop barista product knowledge, including coffee and tea origins, flavor profiles, and preparation techniques.
• Build relationships with team members and support their growth.
• Assist management with staffing support, floor coverage, and shift-flow decisions.
• Delegate responsibilities and ensure tasks are completed accurately and efficiently.
• Support performance accountability and policy adherence in partnership with management.
• Oversee daily cafe operations for quality, consistency, cleanliness, and operational excellence.
• Maintain an organized, stocked, and sanitary cafe throughout opening, mid, and closing shifts.
• Ensure food and beverages meet company standards for quality, presentation, and timeliness.
• Support inventory management, product organization, and delivery receiving.
• Manage register operations, cash handling, tip distribution, and employee timekeeping.
• Conduct daily temperature logs and ensure compliance with health, safety, sanitation, and HACCP standards.
• Use Slack, email, and Daily Cafe Logs to maintain communication and alignment across teams.
• Monitor the cafe floor and proactively adjust workflow to anticipate guest and operational needs.
• Promote a safe, supportive, and inclusive environment for guests and employees.
• Complete and document incident reports for employee or guest injuries and promptly communicate incidents to management.
• Follow company policies, procedures, and operational guidelines in the Employee Handbook.
• Support additional responsibilities and operational needs as assigned.

Benefits

• Medical, dental, and vision coverage.
• Paid time off accruals.
• 401(k) eligibility after 12 months of employment.
• Free shift drinks and employee discounts.
• Growth and advancement opportunities.
• Open Path Collective therapy membership reimbursement.
• Employee referral bonuses.
• Creative and collaborative team culture.
• Wage of $19.42 per hour plus tips, approximately $23.50–$27.50 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed