Shift Lead

Whistle Express Car Wash•Pearl, MS

15h•Onsite

About The Position

As a Shift Lead at Whistle Express, you set standards on-site and take ownership of operations and the crew, particularly when management is not present. The work is fast-paced, physical, visible, and outdoors. You lead by example, uphold consistent standards, and help ensure the site is clean, the team performs well, and customers have a positive experience.

Requirements

Be physically active and comfortable working outdoors at a fast pace.
Demonstrate ownership, lead by example, and hold consistent standards.
Be a team-first operator who shares wins and takes responsibility for losses.

Nice To Haves

Prior leadership or team experience.

Responsibilities

Greet customers and provide a positive, friendly experience.
Answer customer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to encourage engagement and sales.
Educate new customers about available wash packages and services.
Observe customer interactions, identify opportunities to improve service, and provide feedback to the team.
Direct vehicles safely into the wash tunnel and ensure proper positioning.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment, identify malfunctions or other issues, and report them.
Follow and enforce safety protocols to protect customers, team members, and equipment.
Help team members resolve operational issues to keep the site running efficiently.
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support when the Site Leader or Assistant Site Leader is absent.
Delegate tasks to support smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed.
Handle unexpected challenges or staff issues during the shift and escalate them to leadership when necessary.
Inspect vehicles before and after washing to ensure they meet Whistle’s quality standards.
Check for missed spots, streaks, or other issues in support of the “Sparkle Assurance.”
Report equipment or operational issues that could affect wash quality.
Guide team members to help maintain consistent wash quality.
Look for ways to improve processes and exceed customer expectations.