Shift Lead

Terrabis • Plainfield, NJ

5d

About The Position

Terrabis is a privately held cannabis company operating in wholesale and retail. Shift Leads assess patients’ needs and educate and guide them in choosing appropriate cannabis products. They provide excellent customer service, support sales goals, promote customer confidence and loyalty, and help maintain company standards.

The Shift Lead performs dispensary opening and closing duties, communicates product and policy updates to Budtenders, and supports Managers in fostering learning and continued education. The role also involves maintaining customer identification and registration records, managing customer traffic, responding to inquiries, and recording, arranging, packaging, and selling customer orders. The successful candidate maintains a professional appearance and an organized, presentable work environment.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Consistently demonstrate excellent customer service skills.
• Previous experience with point-of-sale systems.
• Be at least 21 years old.
• Remain compliant with legal and company regulations for working in the cannabis industry.
• Ability to listen well and communicate effectively, verbally and in writing, with various audiences.
• Ability to use standard office and computer equipment and software, including word processing, database management, spreadsheets, and email.
• Understanding of applicable federal, state, and local laws and regulations related to the industry, personnel law, safety, municipal codes, and organizational rules, directives, and standard operating procedures.

Nice To Haves

• Specialty, customer-facing retail experience or cannabis-related experience in a customer setting.
• Previous training or leadership experience.
• Desire to continually learn about cannabis, cannabinoids, the endocannabinoid system, and cannabis therapies; prior knowledge is preferred.

Responsibilities

• Maintain strict inventory controls to support comprehensive regulatory compliance across dispensary operations.
• Ensure point-of-sale stations are clean, stocked, and ready for store opening.
• Ensure Budtender opening and closing checklists are completed on time.
• Follow proper cash-handling procedures.
• Greet customers on arrival and wish them farewell when they leave.
• Provide excellent customer service in every interaction.
• Inform management and supervisors about low-stock products or inventory issues.
• Maintain comprehensive knowledge of cannabis products, the cannabis industry, and related subject matter.
• Stay informed about sales and promotions, including weekly and daily in-store deals.
• Participate in staff events, outings, and promotional events.
• Read industry publications to keep up with current and future industry trends.
• Provide in-store training and mentorship to new Budtenders under the Manager’s direction.
• Maintain a clean uniform and be prepared for scheduled shifts.
• Perform other duties or projects assigned by managers.
• Open and close the dispensary as a Shift Leader.
• Communicate product and policy updates to Budtenders and support a learning-focused environment.
• Maintain accurate customer identification and registration records, manage customer traffic, and respond to customer and patient inquiries.
• Record, arrange, package, and sell customer orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED