Shift Lead

Walgreens•Winter Park, FL

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when management is absent. The role handles required system start-ups, cash-handling activities, store readiness, and vendor deliveries. The Shift Lead serves as a liaison between management and team members, communicates assigned tasks, and reports disciplinary issues and customer complaints to management. The position also assists with training, inventory, merchandising, pricing, maintenance, and compliance responsibilities.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparation of the sales floor and stockroom.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Provide a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and modeling customer-service best practices.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including order creation, review, receipt, and vendor deliveries.
Register sales on an assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain required signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain a clean, neat, orderly store, and request repairs when appropriate in the manager’s absence or as requested.
Assist with food separation and product placement according to policies and procedures; rotate consumables using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager.
Communicate assigned tasks to team members when store management is absent, and report disciplinary issues and customer complaints to management.