Shift Lead

Walgreens•Shakopee, MN

About The Position

The Shift Lead supports store operations and customer service, opening or closing the store without management when needed. This includes completing system start-ups, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role may also assist at the pharmacy out window as requested. The Shift Lead helps maintain store operations, inventory accuracy, merchandising, pricing, product rotation, and store cleanliness. They support and coach team members, communicate assigned tasks when management is absent, and report disciplinary issues and customer complaints to management. The position also requires compliance with company policies and applicable laws, including regulations for controlled or age-restricted products.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom.
Open the store’s back door for deliveries and vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Provide a distinctive customer experience by greeting and assisting customers and patients, resolving issues, and modeling customer-service practices.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and record scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities, including in departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain proper signage, and complete required pricing tasks related to regulations or compliance programs.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
Help maintain a clean, neat, orderly store, and request store or system repairs when appropriate.
Assist with separating food items and placing products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Use store systems and equipment; assist at the pharmacy out window as requested.
Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct team-member bag checks before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested PPLs.
Communicate assigned tasks to team members when store management is not present, serving as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.