Shift Lead

Walgreens•Golden, CO

1d•$19 - $24

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store when management is absent. The role handles required system start-ups and cash procedures, ensures the sales floor and stockroom are ready for the business day, and opens the back door for deliveries. The Shift Lead models a distinctive and welcoming customer experience, resolves customer questions and issues, and coaches team members on service practices. The position assists with ordering, inventory, displays, pricing, bookkeeping, store maintenance, and compliance with company policies and applicable laws. It may assist at the pharmacy out window when requested. The Shift Lead communicates assigned tasks to team members when management is not present and reports disciplinary issues and customer complaints to management. The role also attends requested training and completes assigned learning modules.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license when required by the state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Engage customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
Model and share customer service best practices and Walgreens service traits with team members.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts, including on-hand quantities in departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes; ensure proper signage and complete related pricing tasks accurately and on time.
Assist with bookkeeping activities such as cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain clean, neat, orderly interior and exterior store conditions, and request repairs when appropriate.
Help separate and place food items according to policies and procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, acting as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.