Shift Lead - University

DoorDash USA•Charlotte, NC

About The Position

DashMart is a DoorDash-owned and operated local-fulfillment center where team members fulfill customer orders in a brick-and-mortar store for delivery by Dashers. Shift Leads support Site Management by running shifts and delegating tasks in a fast-paced warehouse environment. They oversee order fulfillment, inventory, and, at some locations, light food preparation in a kitchen. The role involves hands-on operational work and shift responsibility for warehouse and kitchen processes, safety, cleanliness, quality, training, equipment, and company assets. Shift Leads guide Operations Associates, handle escalations, support smooth Dasher pickups, communicate with customers when issues arise, and contribute ideas to improve operations and customer experience.

Requirements

Proven track record of success in food and beverage, warehouse, and/or retail environments.
Ability to be on one's feet and move heavy products.
Physical ability, with or without accommodation, to lift up to 50 lbs., depending on site needs.
Ability to operate a pallet jack and hand truck.
Ability and desire to obtain and maintain a food handling certificate; DoorDash provides the training.
High school diploma or GED equivalent.
At least 18 years of age.
Organized and proficient in Google Docs and Google Sheets.
Flexible schedule and availability for a number of different shifts each week, depending on the hiring site's scheduling needs.
Self-motivated, positive, collaborative, and high-integrity approach to work.

Nice To Haves

College diploma.

Responsibilities

Take ownership of assigned shifts, including warehouse and kitchen processes, safety, cleanliness, quality, and training.
Maintain accountability for inventory, equipment, and other company assets, ensuring they are properly handled, stored, and protected from loss or theft.
Fulfill customer orders accurately and help ensure high-quality delivery.
Communicate with customers when issues arise and ensure Dasher pickups go smoothly.
Guide Operations Associates during shifts, promote safe and productive work, and serve as the point of escalation for daily operations.
Support warehouse and kitchen operations, assist with day-to-day tasks, and lead by example.
Interact professionally and respectfully with team members and customers to maintain a positive and safe warehouse atmosphere.
Contribute ideas to improve quality and customer experience.

Benefits

Market-competitive pay.
Opportunity for pay increases twice a year based on performance.
Paid time off and sick leave.
Medical, dental, and vision benefits starting Day 1.
401(k) with employer match.
Gym membership reimbursement up to $75 per month.
Monthly DashPass subscription, including Lyft discounts for full-time employees.
Employee Assistance Program.
Career advancement opportunities.
16 weeks of paid parental leave.
Wellness benefits and wellness expense reimbursement.
Commuter benefits match.
11 paid holidays.
Disability and basic life insurance.
Family-forming assistance.
Mental health program.