Shift Lead - Roanoke Rapids (NC0103)
About The Position
ModWash is seeking a Shift Lead to support daily operations at its Roanoke Rapids location. The role includes opening and closing the site when scheduled, delivering a legendary car wash experience, and working with the team to grow membership sales. The Shift Lead helps customers understand the value and savings of unlimited wash memberships, select a suitable package, and have a satisfying experience before and after their wash. The Shift Lead also helps maintain site standards, equipment, and cleanliness; supports employee productivity, breaks, and safety; and helps ensure the business complies with legal requirements and company policies and procedures. The job is full-time and includes a flexible schedule that may involve evenings and weekends. It requires working outdoors in all weather and seasons and performing physical tasks around vehicles and equipment.
Requirements
- Passion for serving others.
- Strong customer service skills; previous sales experience is a plus.
- Outgoing, energetic personality and excellent communication skills.
- Strong interpersonal skills.
- Ability to motivate and encourage teammates in a fast-paced environment.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to work outdoors in all weather conditions and seasons.
- Ability to stand for extended periods or an entire work shift.
- Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry, lift, push, pull, and move up to 25 pounds.
- Ability to remain alert and maneuver around moving vehicles and equipment.
- Ability to respond quickly to sounds and move safely over uneven terrain and in confined spaces.
- Ability to see clearly and respond to dangerous situations.
Nice To Haves
- Previous sales experience.
Responsibilities
- Deliver excellent customer service and greet customers with a friendly attitude.
- Present and sell ModWash packages and explain the benefits of unlimited wash memberships.
- Guide and assist guests with package and membership options.
- Engage with customers before and after their wash to ensure satisfaction.
- Collaborate with and encourage the team to meet sales goals.
- Perform opening and closing site responsibilities when scheduled.
- Maintain site standards of service.
- Maintain on-site equipment and troubleshoot when needed.
- Help oversee employee productivity, breaks, and safety.
- Look for ways to improve the business.
- Ensure compliance with legal requirements and company policies and procedures.
- Keep facilities clean and presentable.
- Stay mobile and engaged with team members and customers at the pay station, tunnel entrance, and vacuum lot.
Benefits
- Base pay plus commission for the top three membership plans sold.
- Paid training and coaching.
- Free employee car washes.
- Fun, team-oriented work environment.
- Career advancement opportunities.
- 401(k) match.
- Medical, dental, and vision insurance options.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
