Donor Services Trainer (Roanoke)

The Blood Connection•Roanoke, VA

About The Position

The Donor Services Trainer provides and documents training for apheresis, special donations and, when required, whole blood collection procedures. Training must follow departmental procedures, processes and policies, as well as FDA and AABB regulations and standards. The role maintains complete and accurate training records, conducts departmental audits, and promptly addresses unapproved deviations. It also supports Donor Services management with departmental tasks and projects, models excellent customer service and technical performance, and performs collection duties on the floor when needed. The position may travel to various fixed-site centers as needed. Depending on the distance and duration of training, travel may involve short-term out-of-town stays. The trainer maintains relevant regulatory knowledge, serves as a resource for collection staff, and helps foster teamwork and operational success.

Requirements

High school diploma or GED.
Two years of blood collection experience.
General knowledge of hematology.
Valid driver’s license with no major infractions and dependable transportation.
Ability to organize and prioritize workload and meet deadlines.
Excellent analytical, organizational, interpersonal, verbal and written communication skills.
Strong computer skills, including intermediate-level proficiency with Microsoft Word, Excel and PowerPoint.
Excellent customer service skills.
Ability to read, understand and follow written and verbal instructions.
Ability to follow standard operating procedures in a heavily FDA-regulated environment.
Ability to communicate effectively, tactfully and courteously with patrons, donors, sponsors and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management and peers.
Ability to lift and/or pull or push up to 50 pounds, stand or walk for extended periods, and bend and twist.

Nice To Haves

CPR instructor certification is preferred before hire, but may be obtained after acquiring the position.

Responsibilities

Provide training and development for staff performing donor collections.
Obtain and maintain CPR instructor certification and provide CPR training for new and existing staff.
Provide remedial training as indicated by Donor Services management.
Update appropriate managers on trainee progress and challenges.
Ensure staff training manuals are ready for inspection and audit.
Update departmental Job Description Training Requirements (JDTRs) as needed.
Assist with training-related issues during external and internal inspections and audits.
Ensure Donor Services procedures, processes and policies are current and comply with regulatory standards.
Conduct departmental audits to ensure equipment quality control meets compliance standards.
Assist with investigating and completing Donor Services occurrence reports, and retrain staff with unacceptable occurrence rates.
Assist with daily collection quality-control review when required.
Perform collection duties on the floor when required.
Complete special projects as indicated by Donor Services management.
Provide backup for department management.
Maintain standards established by FDA, AABB, CLIA and other governing bodies, and stay abreast of new or impending regulatory changes.
Stay current on trends, technology and regulations related to donor collections.
Act as a resource for collections staff.
Foster teamwork and enhance operational success.
Perform other duties as assigned or required.