Donor Services Trainer (Roanoke)

The Blood Connection•Roanoke, VA

About The Position

The Donor Services Trainer provides and documents training for apheresis, special donations, and, when required, whole blood collection procedures. Training must follow departmental procedures, processes, and policies, as well as FDA and AABB regulations and standards. The trainer maintains complete and accurate training records, conducts departmental audits, and promptly addresses unapproved deviations. The role also assists Donor Services management with departmental tasks and projects and serves as an example of excellent customer service and technical performance. The trainer performs collection duties on the floor when needed and travels to various fixed-site centers as required. Travel may involve short-term stays away from home, depending on the distance and duration of training needs. The role maintains awareness of applicable regulatory requirements and developments in donor collection trends and technology, supports collections staff, and helps foster teamwork and operational success.

Requirements

High school diploma or GED.
Two years of blood collection experience.
General knowledge of hematology.
Valid driver’s license with no major infractions and dependable transportation.
Ability to organize and prioritize workload and meet deadlines.
Excellent analytical, organizational, interpersonal, verbal, and written communication skills.
Strong computer skills, including intermediate proficiency with Microsoft Word, Excel, and PowerPoint.
Excellent customer service skills.
Ability to read, understand, and follow written and verbal instructions.
Ability to follow standard operating procedures in a heavily FDA-regulated environment.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.

Nice To Haves

CPR Instructor’s Certification is preferred prior to hire; it may be obtained after acquiring the position.

Responsibilities

Provide training and development for staff performing donor collections.
Maintain CPR instructor certification and provide CPR training for new and existing staff.
Provide remedial training as directed by Donor Services management.
Update the appropriate manager on trainee progress and challenges.
Ensure staff training manuals are ready for inspection and audit.
Update departmental Job Description Training Requirements (JDTRs) as needed.
Assist with training-related issues during internal and external inspections and audits.
Ensure Donor Services procedures, processes, and policies are current and comply with regulatory standards.
Conduct departmental audits to ensure equipment quality control meets compliance standards.
Assist with investigating and completing Donor Services occurrence reports, and retrain staff with unacceptable occurrence rates.
Assist with daily collection quality control review when required.
Perform collection duties on the floor when required.
Complete special projects as directed by Donor Services management.
Provide backup for department management.
Maintain standards established by FDA, AABB, CLIA, and other governing bodies, and stay informed about new or impending regulatory changes.
Stay informed about trends, technology, and regulations related to donor collections.
Act as a resource for collections staff.
Help foster teamwork and enhance operational success.
Perform other duties as assigned or required.