Shift Lead

Whistle Express Car Wash•Fredericksburg, VA

16h

About The Position

As a Shift Lead at Whistle Express, you set standards on-site, take ownership of the work, and lead the crew when management is not on-site. The role involves fast-paced, physical, visible work, with a focus on keeping the site clean, supporting the team, and delivering a positive guest experience. You lead customer engagement, safe and efficient wash operations, and team performance throughout your shift. You serve as a key holder and complete opening and closing procedures. You inspect vehicles and wash quality, uphold Whistle’s “Sparkle Assurance,” report equipment or operational issues, and help improve processes and service. The work is outdoors and physically active.

Requirements

Be physically active and comfortable working outdoors at a fast pace.
Demonstrate ownership, lead by example, and uphold consistent standards.
Work as a team-first operator, sharing successes and taking responsibility for setbacks.

Nice To Haves

Prior leadership or team experience is a plus.

Responsibilities

Greet customers and provide a positive, friendly experience.
Answer questions about services, wash options, and memberships clearly and courteously.
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Educate new customers about available wash packages and services.
Observe customer interactions, identify opportunities to improve service, and provide feedback to the team.
Direct vehicles safely into the wash tunnel and ensure proper positioning.
Prepare vehicles for washing by checking for loose items and removing obstacles as needed.
Monitor equipment and identify and report malfunctions or other issues.
Follow and enforce safety protocols to protect customers, team members, and equipment.
Help team members resolve operational issues quickly and keep the site running efficiently.
Serve as a key holder and perform opening and closing procedures accurately and on time.
Lead the team during shifts, providing direction and support when the Site Leader or Assistant Site Leader is absent.
Delegate tasks to team members to support smooth site operations throughout the shift.
Monitor team performance and provide guidance or feedback as needed.
Handle unexpected challenges or staff issues during the shift and escalate them to leadership when necessary.
Inspect vehicles before and after washing to ensure they meet Whistle’s quality standards.
Check for missed spots, streaks, or other issues in keeping with the “Sparkle Assurance.”
Report equipment or operational issues that could affect wash quality.
Guide team members to help maintain consistent wash quality.
Look for ways to improve processes and exceed customer expectations.