Shift Lead

Walgreens•Milwaukee, OK

11d

About The Position

The Shift Lead opens and closes the store when store management is absent, completing required system start-ups and cash-handling tasks and ensuring the sales floor and stockroom are ready for business. The role holds store keys, opens the back door for deliveries, and supports daily store operations and customer service. The Shift Lead may assist at the pharmacy out window as requested and is responsible for bag checks of team members before they leave the store. The Shift Lead communicates assigned tasks to team members when management is not present and serves as a liaison between management and non-management staff. The role reports disciplinary issues and customer complaints to management, completes training requested by the Manager, and carries out special assignments and other tasks as assigned. The position requires one year of prior leadership, supervisory, or retail key-holder experience, fluency in reading, writing, and speaking English except in Puerto Rico, and valid PTCB certification or a pharmacy license when required by state.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the back door for deliveries and hold store keys to open and close the store as needed without management.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing displays, completing resets and revisions, and maintaining accurate inventory and on-hand quantities.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete required pricing tasks accurately and on time.
Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
Help maintain a clean, neat, orderly store and request repairs when appropriate.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws for regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and PPLs requested by the Manager, along with special assignments and other assigned tasks.
Communicate assigned tasks to team members when store management is absent; report disciplinary issues and customer complaints to management.