Fatburger Shift Lead

River Cree Resort & Casino • Enoch, UT

16h

About The Position

The Shift Lead provides basic oversight of Team Members and restaurant operations during a specific shift, typically carrying out limited supervisory responsibilities in accordance with organizational policies and usually during the Operator’s absence. The role supports a smoothly run shift and a premium guest experience while maintaining a sincere, caring, and personable image for guests and the team.

The Shift Lead follows cash-handling procedures and helps uphold company standards for food quality, cooking times and presentation, service, atmosphere, cleanliness, sanitation, safety, and staff job satisfaction. The position also supports compliance with Resort policies and procedures, applicable labor laws, and workplace health and safety requirements. The schedule may vary and requires availability for shift work, late nights, weekends, and holidays.

Requirements

• High school diploma.
• One to two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before customers.
• Ability to calculate figures and amounts, including discounts, and apply basic math concepts.
• Team-building skills.
• Ability to manage time effectively.
• Basic to intermediate computer literacy.
• Ability to work with little or no supervision.
• Ability to work with a diverse work team and meet adversity with professionalism.
• Propensity to provide superior guest service.
• Ability to maintain a smile and pleasant demeanor.
• Ability to work shift work, late nights, weekends, and holidays; schedule may vary.

Nice To Haves

• Knowledge of POS systems is preferred.

Responsibilities

• Monitor Team Members and restaurant operations during a specified shift.
• Keep staff motivated at work.
• Control product waste and portioning.
• Follow cash-handling procedures and track and deposit all sources of income received by the restaurant during the shift.
• Greet and thank guests, say goodbye, take food orders, prepare food, and perform table visits to support a smoothly run shift and a personable guest experience.
• Deliver a “Fat” experience to guests through call-outs and call-backs, music management, figure eights, perpetual motion, and table touches.
• Maintain company standards for food quality, cooking times and presentation, service, restaurant cleanliness and sanitation, safety, and staff job satisfaction.
• Maintain a safe work environment in accordance with company and federal standards and regulations.
• Complete all necessary daily and weekly shift checklists accurately.
• Ensure compliance with Resort policies, standards, and procedures.
• Comply with Provincial and Federal labor laws.
• Look out for the safety of oneself and co-workers and follow workplace Health and Safety requirements.
• Perform daily inventories (listed as a non-essential duty).
• Train new team members and shift leaders according to company procedures and guidelines (listed as a non-essential duty).
• Occasionally train new employees, assign and direct work during the scheduled shift, and help ensure guests receive a “Fat” experience.
• Perform other duties as assigned.

Benefits

• Competitive wage and excellent benefits.
• Shuttle service from the West Edmonton location.
• Participation in the “Circle of Service” program, which rewards and empowers individuals who provide outstanding customer service.
• Opportunity to work in a progressive, exciting team environment and with a skilled Management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED