Shift Lead

Sandwich Kings•Chicago, IL

12d•Onsite

About The Position

This position operates under the direct management of the General Manager and/or Assistant Manager, leading his/her location to be profitable while subscribing to our goals and values. The Shift Lead must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift. They are responsible for maintaining cleanliness and organization throughout the shop and ensuring proper set up and breakdown of all areas, including dining room, restrooms, cold stations, grill and prep areas. The Shift Lead works as a team to prepare for each shift, manages time effectively while meeting all job responsibilities, and maintains a positive work environment for Team Members and guests during each shift. They greet guests to make them feel welcome and comfortable, prepare and role model all Capriotti’s menu items according to Capriotti’s standards for quality, consistency and timeliness, and oversee food quality production of others for quality and standards. The Shift Lead also follows sanitation and safety procedures including knife handling and kitchen equipment, and maintains regular and consistent attendance and punctuality.

Requirements

Excellent guest service skills required.
Must be able to take direction and delegate responsibilities.
Ability to work in a fast-paced environment.
Team oriented, adaptable, dependable, and strong work ethic.
Ability to communicate effectively to help keep all Team Members informed.
Ability to withstand work conditions in temperatures of 0F or less and up to 100F.
Ability to move throughout the restaurant for extended periods at a time.
Can move 50 pounds for a distance of up to 10 feet.
Ability to balance and move up to 25 pounds for distances of up to 50 feet.
High School or equivalency required.
At least 18 years of age.
Proven track record of success as a Team Member.

Nice To Haves

college coursework or degree preferred.
Previous supervisory and hospitality industry experience preferred.

Responsibilities

Delegate duties and fairly assign specific tasks to ensure Team Members are prepared for our guests.
Contributes to a team environment by recognizing and reinforcing individual and team accomplishments.
Follow inventory control procedures and guidelines.
Follows all Capriotti’s procedures and operational policies, cash handling, sanitation and safety/security, to ensure the safety of all Team Members and guests during each shift.
Assist with labor management costs.
Acts with integrity, honesty and knowledge to promote the Capriotti’s values and culture.
Must demonstrate proficiency in all areas of shop operations to assist where needed during assigned shift.
Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of all areas, including dining room, restrooms, cold stations, grill and prep areas.
Work as a team to prepare for each shift.
Ability to manage time effectively while meting all job responsibilities.
Maintains a positive work environment for Team Members and guests during each shift.
Greets guests to make them feel welcome and comfortable.
Prepares and role models all Capriotti’s menu items according to Capriotti’s standards for quality, consistency and timeliness.
Oversees food quality production of others for quality and standards.
Follows sanitation and safety procedures including knife handling and kitchen equipment.
Maintains regular and consistent attendance and punctuality.