Full-Time Shift Lead - Fountain, CO
About The Position
At Dutch Bros Coffee, Shift Leads uphold the company’s vision, culture, and core values on every shift. They serve as leaders within the shop, communicate feedback to leadership, and take on operational work that allows the crew to focus on delivering the company’s core values. The role leads the experience for Broistas on shift and helps create a positive experience for every customer. Shift Leads manage shift readiness and execution, model the Broista role, and train new Broistas in operational and cultural expectations. They support the Shop Manager and Shop Lead with inventory, shop setup, cleanliness, quality assurance follow-up, and other delegated duties. The role requires availability for at least 32 hours per week and a flexible schedule that may include early mornings, evenings, and weekends. The position requires constant standing and walking for up to 10 hours at a time, along with frequent communication and cash handling. Occasional physical tasks include stooping, kneeling, crawling, pushing, pulling, lifting or carrying up to 65 pounds, and using ladders or ramps. Work may involve exposure to extreme heat or cold.
Requirements
- No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Successfully completed the most recent flowcheck with a score of at least 90% and completed it on time.
- Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
- Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable policies and regulations.
- Be available to work at least 32 hours per week and work a flexible schedule that may include early mornings, evenings, and weekends.
- Demonstrate all Broista Levels of Leadership expectations, including communication, availability, effort, skill, and attitude.
Nice To Haves
- Six months of Dutch Bros Broista experience is preferred.
Responsibilities
- Lead each shift to ensure Broistas meet expectations and customers receive a mind-blowing experience.
- Cultivate Dutch Bros atmosphere and standards, help solve problems, and ensure Broistas are prepared for specials and promotions.
- Model and meet all expectations of the Broista role and train new Broistas operationally and culturally, including covering the Manifesto.
- Support the Shop Manager and Shop Lead with inventory management, shop setup, cleanliness, and other delegated duties.
- Prepare the next shift for success by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
- Communicate with managers and shop leaders about wins and opportunities for improvement, and communicate expectations to the crew.
- Attend mandatory meetings and culture-building events, know available resources, and follow company policies and procedures.
- Follow up on Quality Assurance inspections and accountability processes with the Shop Lead and Shop Manager.
Benefits
- Free Dutch Bros swag
- Free coffee under the Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after one year of employment
- Education Benefit Program after one year of employment
- Employer-paid medical, dental, and vision insurance for full-time Shift Leads
- Sick time as applicable by state law
- Paid time off
- Six paid holidays per year
- Qualifying candidates may be eligible for relocation compensation if the job offer requires relocation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
