Full-Time Shift Lead - Castle Rock, CO
About The Position
As a Shift Lead at Dutch Bros Coffee, you uphold the company’s vision, culture, and core values on every shift. You serve as a leader within the shop, communicate feedback to leadership, and take on necessary shift duties so the crew can focus on delivering the Dutch Bros experience. You help lead the customer and Broista experience, manage shift readiness, model Broista standards, train new Broistas, and support shop leaders with inventory, cleanliness, and operational responsibilities. This role requires availability to work a minimum of 32 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends. The position involves constant standing and walking, sometimes for up to 10 hours at a time, and may involve exposure to extreme heat or cold.
Requirements
- No disciplinary action in the previous 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Successfully complete the most recent flowcheck with a score of at least 90% and complete it on time.
- Obtain and maintain a Food Handler Permit or Certification as required by state and local regulations.
- Complete, pass, and maintain required certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and regulations.
- Be available to work at least 32 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.
- Be able to work Shift Lead shifts and attend shop meetings and culture-building events.
- Demonstrate the Broista Levels of Leadership expectations, including anchors and level-up arrows.
Nice To Haves
- Six months of Broista experience at Dutch Bros is preferred.
Responsibilities
- Uphold Dutch Bros’ vision, culture, core values, atmosphere, and standards during each shift.
- Help solve problems on shift and ensure Broistas meet expectations.
- Ensure Broistas are prepared for specials and promotions and maintain the appropriate energy and attitude for customers.
- Model and meet all expectations of the Broista role and demonstrate expertise in drink and operational fundamentals.
- Train new Broistas in operational and cultural expectations, including all aspects of the Manifesto.
- Support the Shop Manager and Shop Lead with inventory management, shop support, and delegated duties.
- Prepare the next shift by counting tills, making bank deposits, restocking and putting away inventory, and meeting cleanliness standards.
- Communicate with managers and share wins and opportunities for improvement with shop leaders.
- Attend mandatory meetings, know available resources, and follow company policies and procedures.
- Help ensure shop setup and cleanliness standards are met.
- Follow up on Quality Assurance inspections and accountability processes with the Shop Lead and Shop Manager.
- Communicate appropriate information to leaders and communicate expectations to the crew during shifts.
Benefits
- Free Dutch Bros swag
- Free coffee under the Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after one year of employment
- Education Benefit Program after one year of employment
- Employer-paid medical, dental, and vision insurance for full-time Shift Leads
- Sick time as applicable by state law
- Paid time off
- Six paid holidays per year
- Qualifying candidates may be eligible for relocation compensation if accepting a job offer requires them to move.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
