Shift Lead | Philadelphia

Blank Street•Philadelphia, PA

About The Position

Blank Street is reimagining the cafe experience by making high-quality coffee and matcha accessible and efficient. The Shift Lead helps bring this mission to life by leading by example on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This hands-on leadership role is suited to someone who thrives in a fast-paced setting, enjoys connecting with and motivating people, and is passionate about hospitality. The Shift Lead crafts coffee and matcha products, provides exceptional customer hospitality, supports the General Manager, and helps train new employees on recipes and operational processes. The role also includes safely opening and closing the store, resolving customer issues, and supporting store initiatives that increase foot traffic, attract new customers, grow daily sales, and improve operational profitability. The position is full-time, 30–40 hours per week over 4–5 days, with availability for two peak days required.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift more than 25 pounds and stand for long periods.
Availability that meets the needs of the cafes, including two peak days (Friday, Saturday, or Sunday).
Weekend and holiday availability is preferred.
Authorized to work in the United States.
Friendly, approachable, and able to work well with others.
Strong knowledge of coffee and/or matcha.
Strong multitasking skills and demonstrated interpersonal communication skills.
Passionate about excellent hospitality and building a regular customer base.
Able to work quickly in high-volume environments.
Able to represent the brand as an exemplary ambassador.
Desire to foster growth among team members.

Nice To Haves

Hospitality, coffee, or beverage experience.
Weekend and holiday availability.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to Blank Street customers.
Support the General Manager and help train new employees to succeed, including ensuring they follow menu recipes and store operational processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help ensure smooth operations during the shift.
Foster team member growth and create an environment where customers and team members feel valued.