Shift Lead | Philadelphia

Blank Street•Philadelphia, PA

4d•Onsite

About The Position

Blank Street is seeking a Shift Lead to help deliver its cafe experience centered on high-quality coffee and matcha. This is a hands-on leadership role responsible for leading by example on the floor, keeping shift operations running smoothly, and fostering a welcoming environment for customers and team members. The role suits someone who enjoys fast-paced work, connecting with people, motivating a team, and providing excellent hospitality. The Shift Lead crafts coffee and matcha products, supports the General Manager, trains new employees, and helps ensure recipes and store processes are followed. The role also includes safely opening and closing the store, resolving customer issues, and supporting store-level initiatives that increase customer traffic, sales, and operational profitability. The position is full-time, 30–40 hours per week over four to five days, with availability for two peak days (Friday, Saturday, or Sunday). Weekend and holiday availability is preferred.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift more than 25 pounds and stand for long periods.
Availability that meets the needs of the cafes, including the ability to work two peak days (Friday, Saturday, or Sunday).
Authorized to work in the United States; employment authorization is verified through Form I-9 and E-Verify.
Friendly, open, and approachable, with the ability to work well with others.
Strong knowledge of coffee and/or matcha.
Solid multitasking skills and demonstrated interpersonal communication skills.
Passionate about excellent hospitality and building a regular customer base.
Able to work at a fast pace in a high-volume environment.
Able to represent the brand and foster growth with team members.

Nice To Haves

Weekend and holiday availability.
Leadership experience in hospitality, coffee, or beverage.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to customers.
Support the General Manager and help train new employees, including ensuring they follow menu recipes and store operational processes.
Safely and responsibly open and close the store, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.
Lead by example on the floor and help create an environment where customers and team members feel valued.
Foster team member growth.