Shift Lead

Walgreens•Machesney Park, IL

About The Position

The Shift Lead helps operate the store when store management is absent, including opening and closing, completing required system start-ups and cash-handling tasks, and preparing the sales floor and stockroom for business. The role holds store keys, opens the back door for deliveries, and supports customer service, store operations, inventory, pricing, merchandising, maintenance, and team communication. The position may assist at the pharmacy out window as requested and must follow applicable policies and laws, including requirements for regulated products.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control is preferred.

Responsibilities

Open and close the store in the absence of store management, complete system start-ups and cash-handling tasks, and ensure the floor and stockroom are ready for business.
Open the store's back door for deliveries and vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and account for scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions on order release day and with reverse logistics, including 1506, returns, and empty packages.
Assist management in evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete applicable pricing tasks within required time frames.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
Help maintain a clean, neat, orderly store and request store or system repairs when management is absent or as requested.
Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct team-member bag checks before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent; report disciplinary issues and customer complaints to management.