Lead

Wingstop - Sizzling Platter • Alexandria, VA

7d • Onsite

About The Position

The Shift Lead supports daily restaurant operations by supervising team members, ensuring operational standards are met, and delivering an exceptional guest experience. Serving as a leader on duty, the Shift Lead works closely with management to maintain performance, quality, and service standards. The role involves leading and supporting Crew Members, coaching and directing team members, resolving guest concerns, maintaining food quality and safety standards, assisting with opening and closing procedures, and stepping into Crew Member duties as needed. Work takes place in a restaurant environment with exposure to heat, noise, and kitchen equipment.

Requirements

• Strong communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Dependable, accountable, and team-oriented.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds.
• Ability to bend, reach, stoop, and kneel frequently.
• Ability to perform repetitive motions, including hand and wrist movements.
• Ability to work in a fast-paced, high-temperature kitchen environment.

Nice To Haves

• Previous restaurant or leadership experience.

Responsibilities

• Lead and support Crew Members during shifts to ensure smooth operations.
• Provide coaching, direction, and real-time feedback to team members.
• Deliver excellent guest service and resolve guest concerns professionally.
• Ensure food quality, accuracy, and presentation meet Wingstop standards.
• Monitor and enforce food safety, sanitation, and cleanliness requirements.
• Assist with opening and closing procedures, including cash handling and shift reporting.
• Delegate tasks effectively to maintain efficiency during peak business periods.
• Support training and onboarding of new team members.
• Maintain a safe and organized work environment.
• Step into Crew Member responsibilities as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off, where applicable under state or local law.
• Professional Development Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed