Lead

Areas USA, Inc•Ocoee, FL

About The Position

The Lead contributes to the restaurant’s success by assisting the Unit General Manager and/or Restaurant/Retail Manager in executing store sales and operational goals. The role assists and supervises a team to create and maintain a good experience for guests and shift members. In the absence of the Concept Manager or Assistant Manager, the Lead is responsible for modeling and acting in accordance with Areas USA’s high standards and guiding principles. This is a non-exempt position eligible to receive tips. The role may require knowledge of computer equipment or other technical devices, or broad knowledge in several operational areas.

Requirements

One to two years of employment in a related position.
Minimum high school diploma.
Knowledge of the restaurant environment.
Exceptional sales and operational skills in a guest service environment.
Strong communication and interpersonal skills.
Team-building and strong problem-solving skills.
Ability to use discretion when providing direction to others.
Ability to work in a fast-paced, team environment.
Ability to develop and maintain effective working relationships.
Ability to act with a “guest comes first” attitude and deliver guest service that meets or exceeds guest expectations.
Ability to communicate and execute management directives.

Nice To Haves

Some college preferred.

Responsibilities

Model a “guest comes first” attitude, deliver excellent guest service, and supervise shift employees to ensure they deliver excellent guest service.
Review the store environment to identify problems, concerns, and opportunities for improvement; provide coaching and direction to the shift to achieve sales and operational goals.
Ensure food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
Assist with training new associates during shifts and create a positive, productive working environment.
Execute Operational Excellence to achieve company objectives for service, quality, appearance, sanitation, and cleanliness throughout the store.
Maintain and model a calm exterior presence during high-volume periods or unusual events, then move on promptly to keep the store operating to standard and set an example for the shift or team.
Communicate recommendations for improvement to management.
Execute the Brilliant at the Basics GUEST program to company standards.
Perform special projects and other responsibilities as assigned.