Shift Lead

Walgreens•Oklahoma City, OK

13d

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. The role holds store keys and completes opening and closing procedures, including systems start-ups, cash handling, preparing the sales floor and stockroom, and opening the back door for deliveries. The Shift Lead serves as a liaison between management and non-management team members when management is not present, communicating assigned tasks and reporting disciplinary issues and customer complaints to management. The Shift Lead delivers a distinctive customer experience, assists customers and patients, resolves issues, and models customer service best practices. The role supports daily store operations, including sales and cash-register transactions, inventory accuracy, pricing and signage, merchandise displays, order and returns processes, store maintenance, compliance, and team coordination. The position also requires attending training and completing assigned learning modules.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, completing required system start-ups, cash handling, and preparation of the floor and stockroom.
Open the store's back door for deliveries and vendor arrivals.
Complete product returns, order voids, customer refunds, cash drops to the safe, and requests for register change.
Greet and assist customers and patients, resolve customer issues, and model customer service best practices.
Hold store keys and operate the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and record scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain proper signage, and complete other pricing tasks required by local regulations or compliance programs.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as necessary or requested.
Help maintain clean, neat, and orderly store conditions; request repairs when management is absent or as requested.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment; assist at the Pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, and report disciplinary issues and customer complaints to management.