Shift Lead - Gainesville (FL0224)
About The Position
ModWash is hiring a Shift Lead to support daily operations at its Gainesville location. The role includes opening and closing the site when scheduled, delivering an outstanding customer experience, and working with the team to drive membership sales. The Shift Lead helps customers understand the benefits and savings of unlimited wash memberships and choose a package that meets their needs. This role also helps maintain site standards, equipment, facilities, employee productivity, and safety. It requires working outdoors in all weather conditions and remaining mobile and engaged with customers and team members throughout the site.
Requirements
- Passion for serving others.
- Excellent customer service skills.
- Outgoing, energetic personality and excellent communication skills.
- Strong interpersonal skills.
- Ability to motivate and encourage teammates in a fast-paced environment.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to work outdoors in all weather conditions and seasons.
- Ability to stand for extended periods or an entire work shift.
- Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry, lift, push, pull, and move up to 25 pounds.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Ability to respond quickly to sounds, move safely over uneven terrain and in confined spaces, and see clearly and respond to dangerous situations.
- Ability to remain mobile and engaged with team members and customers at the pay station, tunnel entrance, and vacuum lot.
Nice To Haves
- Previous sales experience.
Responsibilities
- Deliver excellent customer service and greet customers with a friendly attitude.
- Present and sell ModWash packages and explain the benefits of unlimited wash memberships.
- Guide customers through package and membership options safely.
- Engage with customers before and after washes to help ensure their satisfaction.
- Collaborate with and encourage the team to meet sales goals.
- Perform opening and closing site responsibilities when scheduled.
- Maintain the site's standards of service.
- Maintain on-site equipment and troubleshoot as needed.
- Help oversee employee productivity, breaks, and safety.
- Seek ways to improve the business.
- Ensure compliance with legal requirements and company policies and procedures.
- Keep facilities clean and presentable.
Benefits
- Base pay plus commission for the top three membership plans sold.
- Paid training and coaching.
- Free employee car washes.
- Fun, team-oriented work environment.
- Career advancement opportunities.
- 401(k) match.
- Medical, dental, and vision insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
