Shift Lead (Everest Cannabis Co) - Uptown

Vireo Health • Albuquerque, NM

8d • $17 - $22 • Onsite

About The Position

The Shift Lead supports the Store Director and Assistant Manager in maintaining compliant, efficient daily store operations while helping deliver an excellent customer experience. This is a non-supervisory role that contributes to customer service, cash handling and transactions, inventory management, and the overall success of the dispensary. Duties may vary according to business needs and priorities.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in cash handling and accurate basic math calculations.
• Reliability, punctuality, and a strong work ethic.
• Ability to lift 25 pounds or more multiple times per day.
• Ability to obtain and maintain a valid New Mexico Food Handler License to support safe and compliant handling of cannabis products.
• Availability for a varying schedule based on business needs, including nights, weekends, and holidays.

Nice To Haves

• Previous experience in a retail or customer service role.
• Knowledge of cannabis and its products.

Responsibilities

• Provide customers with a friendly, welcoming experience and assist them as needed.
• Offer product information and guidance, answer questions, and help customers find suitable products.
• Address customer inquiries and concerns and strive to ensure customer satisfaction.
• Maintain a clean and organized store environment.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with customer returns and exchanges.
• Support staff training on proper cash-handling and transaction procedures.
• Work with colleagues on daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash-register audits.
• Assist in refining cash-handling procedures and help colleagues use advanced cash-register functions.
• Contribute to maintaining product quality and safety standards.
• Support product organization for accessibility and restocking.
• Collaborate with the inventory management team to maintain accurate inventory levels.
• Assist with in-store promotions and sales strategies to manage inventory.
• Monitor supply-chain performance and identify process-improvement opportunities.
• Report and analyze product trends and customer preferences with team members.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability coverage.
• Health savings account and flexible spending account.
• Dependent care benefits.
• Voluntary life insurance.
• Employee assistance program.
• 401(k) match.
• Paid time off.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED