Full-Time Shift Lead – Montgomery, AL

Dutch Bros Coffee•Montgomery, AL

11d•Onsite

About The Position

As a Shift Lead at Dutch Bros Coffee, you ensure the company’s vision, culture, and core values are upheld on every shift. You act as a servant leader, communicate internal and external feedback to leadership, and take on the work needed to help the rest of the crew focus on company values and customer experience. You lead the experience for Broistas on shift, maintain shop standards, help resolve problems, prepare the crew for promotions, and model the Broista role. You train new Broistas in operational and cultural expectations, support shop inventory and setup, and help maintain cleanliness and quality assurance standards. You communicate wins and improvement opportunities to shop leaders, attend required meetings and events, and follow company policies and procedures. The role requires availability for at least 32 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends. Compensation is $11.50 per hour plus an average tip rate of $7.25 per hour; actual tips may vary. Qualifying candidates may be eligible for relocation compensation if accepting an offer requires relocation.

Requirements

No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
Successfully complete the most recent flowcheck with a score of at least 90% and complete it on time.
Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and regulations.
Be available to work a minimum of 32 hours per week.
Be available for a flexible, changing schedule that may include early mornings, evenings, and weekends.
Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.
Communicate effectively with leaders and crew, and be available for shift lead shifts, shop meetings, and culture-building events.

Nice To Haves

Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

Uphold Dutch Bros’ vision, culture, and core values on every shift.
Communicate appropriate information and feedback to leaders, and communicate expectations to the crew.
Cultivate the Dutch Bros atmosphere and standards, ensure Broistas meet expectations, and help solve problems during shifts.
Manage shifts and ensure Broistas are prepared for specials and promotions with the appropriate energy and attitude.
Model and meet all expectations of the Broista role and demonstrate drink and operational fundamentals.
Train new Broistas operationally and culturally, including covering all aspects of the Manifesto.
Help the Shop Manager and Shop Lead with inventory management, support, and delegated duties.
Prepare the next shift by counting tills, making bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
Share wins and opportunities for improvement with shop leaders.
Attend mandatory meetings and culture-building events, know available resources, and follow company policies and procedures.
Help ensure shop setup and cleanliness standards are met.
Follow up on Quality Assurance inspections and the accountability process with the Shop Lead and Shop Manager.

Benefits

Free Dutch Bros swag
Free coffee under the Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to a Financial Wellness Platform
401(k) eligibility after one year of employment
Education Benefit Program after one year of employment
Employer-paid medical, dental, and vision insurance for full-time shift leads
Sick time as applicable by state law
Paid time off
Six paid holidays per year for full-time shift leads
Potential relocation compensation for qualifying candidates whose accepted job offer requires relocation